The first one from Skype:
Since I am not a premium Skype user, there is no live support. I started the process
of trying to shut down the connection between Skype and PayPal to stop any future charges. I changed my important passwords. My research showed that Skype will not usually issue refunds and claims that any account compromises are your problem. After sending a message to Skype customer service using the proper methods, they finally sent me a link via email for live chat. All they offered was getting me access to my account again. PayPal on the other hand was helpful. I was able to actually CALL them. Kind of funny that you cannot call a communications company. PayPal is disputing the charge for me and cancelled any future automatic charges from Skype.
When I asked the Skype rep how this can happen I was given the same canned response I had read about from others this has happened to. One of your computers must be infected with malware. Right. Well, here's the problem. I don't use Skype on my computers! I had a Pro account years ago. I have only used it on my iPhone, and only once in the last several months simply to test my son's Skype on his Nexus S, and whether he could video-chat with me on my iPhone. So, they are saying that my iPhone has malware on it? I don't think so.
Some searching has shown that this happens. More times than I'm comfortable with. Users with extensive IT knowledge have had this happen in a similar way, where they cannot pinpoint the leak. I would think that there is some sort of security issue with Skype itself. There was no response when I suggested this. My gut instinct at this point is to close the account and be done with Skype for good. Which leads to this lovely gem:
Not Possible? What? Abandon it? This makes me uncomfortable. Goodbye Skype. Nice knowin' ya. I'm done. Paypal on the other hand has come through again. I may never see the $10.00, but it could have been a lot worse. Beware folks. Something is amiss.
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